This page applies to the ESENTA app (Android and iOS) and the ESENTA Cloud of ESENTA GmbH. Here you can request the deletion of your cloud account and all cloud data linked to it — even without having the app installed.
If you activate the optional cloud function of ESENTA SIAS, certain data is stored on ESENTA GmbH's servers in Germany so that you can, for example, access events at your door station via the ESENTA app. This includes in particular images and video recordings triggered by the motion sensor, the event history, and device and settings data linked to your account. On request, we can also delete only the recordings and the event history instead of the entire account.
Submit your request using the form. Cloud accounts are not linked to an email address — we therefore identify your account by the device serial number or your cloud ID. To protect against misuse, an ESENTA GmbH employee reviews your request and will contact you at the email address provided if anything needs clarifying. The account and the associated cloud data are then deleted promptly and completely; copies in backup systems within 30 days at the latest. You will receive a confirmation as soon as the deletion is complete.
The only data exempt from deletion is data we are legally required to retain (e.g. the correspondence relating to your request); it is deleted once the respective retention period expires. Alternatively, you can request deletion by email to info@esenta.de with the subject "Deletion of Cloud Data".
Deleting your cloud data has no effect on the core function of your ESENTA SIAS door station on-site. The cloud function is optional and can be fully disabled at any time without limiting video door communication.
For information on your further rights as a data subject, such as access, rectification, or restriction of processing, please see our Privacy Policy.